6 Data-Driven Ideas for Improving Customer Service

Investing in allocating new customers can be up to 25 times more expensive than retaining customers. If you’re constantly losing customers and needing to replace them, are you really getting your money’s worth from your marketing investments? Surely not! This is a symptom of bad customer service. It very well could mean you’re ignoring your customers once they’ve bought your product or service. And you’re likely to keep losing customers if you don’t fix this horrendous money hole. Worry not, fair marketer. We have data-driven information that could vastly improve your customer service. Here’s how to plug that hole. 1.

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